How Full-Service Management works and what you can expect.

ADVERTISING

Stay Coronado markets exclusively through our dedicated vacation rental website, www.StayCoronado.com, as well as through established platforms including Airbnb, Zillow and Facebook.

As a member of the Coronado Chamber of Commerce, we benefit from expanded local marketing exposure throughout the island. We also advertise periodically in the Coronado Eagle & Journal.

Our office is conveniently located in the heart of the Village on Orange Avenue, and walk-in inquiries represent a valuable source of bookings. In addition, we receive referrals from local real estate agents and maintain a strong base of repeat guests.

TECHNOLOGY AND INNOVATION

We utilize Escapia, a comprehensive vacation rental management system, to manage reservations, tenant records, rental payments, and deposits.

Owners are provided with secure login credentials to access their Owner Portal, where they can view the reservation calendar and access detailed monthly statements at any time.

AIRBNB ADVERTISING

If you elect to list your property on Airbnb, the process differs slightly. Airbnb releases payment only after the guest has checked in. The rental agreement is executed through Airbnb; however, Stay Coronado collects a security deposit, which Airbnb disburses to us along with rental proceeds.

Rental income and cleaning fees are paid to Stay Coronado on the guest’s check-in date, less Airbnb’s service fee, which varies based on the booking. To help offset Airbnb platform fees, rental rates may be adjusted accordingly.

We do not utilize Airbnb’s “Instant Book” feature, allowing us additional time to screen prospective guests prior to confirming reservations.

INVENTORY OF YOUR HOME

Stay Coronado does not conduct a detailed inventory of household items such as kitchenware, dishes, linens, or towels. However, we periodically assess the property to determine whether commonly used items require replenishment or replacement.

Additional details are outlined in the Owner Responsibilities section.

MAINTENANCE DURING TENANCY

Stay Coronado manages all maintenance calls and guest-related issues during a tenant’s stay. We are available to respond to concerns at all hours.

We handle minor maintenance items such as replacing light bulbs or restocking essential supplies between stays. For larger repairs, we coordinate with trusted, licensed vendors.

Repairs under $200 will be addressed promptly without prior approval. For repairs exceeding $200, owner authorization will be obtained before proceeding.

Minor repairs may include items such as running toilets, smoke detector replacement, or carpet cleaning. Major repairs may include appliance servicing, plumbing issues, water heater concerns, or fixture replacement.

BOOKING PROCESS

We carefully screen prospective tenants to the extent reasonably possible. Credit applications are not typically required for short-term stays. For longer-term rentals with monthly payments, a credit application may be requested. References may also be required when deemed appropriate.

No reservation will be finalized without the owner’s approval.

All tenants sign a California Vacation Rental Agreement. A reservation deposit is due upon signing, and the rental balance and cleaning fee are due 60 days prior to check-in.

For Airbnb bookings, payment is released on the guest’s check-in date. For multi-month Airbnb stays, payouts are distributed in installments throughout the reservation period.

TENANT SECURITY DEPOSIT

Tenants submit a reservation deposit at the time of booking. This deposit functions as a nonrefundable reservation fee if the tenant cancels prior to check-in. The reservation fee is remitted to the owner, less applicable commission.

Upon check-in, the reservation fee converts to a security deposit. The security deposit covers damages or additional charges incurred during the stay. If no deductions are necessary, the balance is refunded to the tenant within 21 days of departure.

CLEANING

Tenants are responsible for all departure cleaning fees, which vary based on property size. If pets are permitted, the cleaning fee will be doubled.

Our housekeeping team oversees all post-departure cleanings. We recommend that owners maintain sufficient household supplies in an “Owner’s Closet” to allow cleaners to restock the home between stays.

We will provide only starter quantities of essential supplies for guests.

ACCOUNTING

Owner disbursements are processed monthly on a consistent schedule. Statements may be delivered electronically or by mail.

Owners may receive payment by check or enroll in direct deposit. Stay Coronado does not withhold taxes; however, a Form 1099 and year-end statement will be provided annually.

We can also assist with payment of property-related expenses, including SDG&E, water, and trash services. Bills may be directed to our accounting office and paid from owner trust funds. Funds may be retained monthly from rental proceeds or deposited separately by the owner.

OWNER RESPONSIBILITIES

We recommend that all owners maintain an Owner’s Closet to store personal items and backstock household supplies. Suggested inventory includes toilet paper, paper towels, laundry detergent, dish soap, dishwasher pods, sponges, cleaning products, trash bags, and hand soap.

A professional deep cleaning is recommended twice annually. This should include detailed cleaning of appliances, cabinetry, linens, and hard-to-reach areas. During this time, owners should inspect and refresh linens, mattresses, furnishings, and other high-use items as needed.

HVAC systems should be serviced and filters replaced twice annually, depending on usage. Interior paint is typically refreshed every 5–7 years, and carpets should be professionally cleaned twice annually to maintain appearance and longevity.

COMMISSION AND FEES

Stay Coronado’s management fee is 15% of total rent collected. For leases with the same tenant extending six (6) months or longer, the commission is reduced to 10%.